1. Introduction
Effective: from 1 November 2024.
These General Terms and Conditions (hereinafter "GTC") govern the terms and conditions of ordering and purchasing products available on the website www.unito.shop (hereinafter "the Website"). The technical information necessary for the use of the Website, which is not included in these GTC, is provided in the specific information available on the Website. By using the Website and by making a purchase on the Website, the persons ordering and purchasing products on the Website (hereinafter referred to as the "User") acknowledge and accept the terms and conditions set out in these GTC.
2. The Seller
Name: Vitis Vinifera Korlátolt Felelősségű Társaság (Seller)
Registered office.
Address for correspondence: 3527 Miskolc, Besenyői utca 8.
Company registration number: 05-09-035781
Name of the registering court: Miskolc Court of Justice
Tax number: 23094783-2-05
Account holder financial institution: UniCredit Bank Hungary Zrt.
Bank account number: HUF 10918001-00000122-70090003; EUR 10918001-00000122-70090010
E-mail address: info@unito.shop
No. Permit:
3. Activities on the website
Online sales of the products listed on the above website, in particular, but not limited to: furnishings, shelving.
4. Terms of use
4.1. Responsibility
The User may use the website solely at his/her own risk and accepts that the Seller excludes any liability for damages caused by breach of contract, including damages caused intentionally, by gross negligence or by a criminal act, and excluding damages to life, body or health (excluding the enforceability of the warranty rights indicated in section 7).
The Seller excludes any liability resulting from any conduct of the User, the User is fully and solely responsible for his/her own conduct.
The User shall ensure that the use of the Website does not infringe, directly or indirectly, the rights of third parties or the law.
The Seller has the right, but not the obligation, to check the content that may be made available by the Users during the use of the website (e.g. comments, opinions on products), and the Seller has the right, but not the obligation, to look for signs of illegal activity with regard to the published content and does not assume any liability for such. The User acknowledges that any communication (opinion, comment, etc.) published by him on the website may be removed by the Seller at its unilateral decision without giving any reason.
4.2. Copyright
The entire content of the website (in particular: brand, brand elements, texts, images, graphic elements, etc...) is protected by copyright and may not be used, reproduced, published or otherwise disposed of in any way without the prior written consent of the Seller.
5. Shopping on the website
5.1. Ordering process
The Website provides Users with the detailed product presentation and online ordering and purchasing facilities as indicated therein. On the website, the User can choose between the different product categories by means of menus. The products are listed in a category system. During the promotion period, the Seller does not guarantee the availability of the promotional products for any order quantity. If a particular promotional product is not available in the Seller's stock, the Seller will notify the User immediately.
Click on the name of the category to see the list of products indicated in it. If all the products in a given category do not fit on one page, you can scroll by using the numbers or arrows above and below the products. From the product list, the other details can be accessed by clicking on the product picture, where you can find out about the detailed features and price of the product you wish to order. The Seller does not assume any responsibility for the availability of all technical specifications of the product indicated on the website.
The selected product can be added to the basket by pressing the Add to Cart button, and the number of items required can be set next to the button. The user can check the contents of the Cart by selecting the Cart menu item. Here you can change the quantity of the product you wish to order or delete the item. The User can continue the purchase process by clicking on the Checkout button.
For purchases, the User must provide the following information: name, e-mail address, , shipping address and/or billing address and, if different, , in case of EU registered companies company name, conmapny address, EU VAT number. The User is responsible for keeping the data provided during confidential.
As a next step in the ordering process, the User must choose the payment and delivery method that suits him/her. A Review order page allows the User to check all the details previously provided and the products and quantities he wishes to order. If everything is correct, the user can finalise the order by clicking on the Submit Order button. You will receive confirmation of this on the website or by e-mail. If you notice any incorrect data after the order has been confirmed (e.g. in the confirmation e-mail), you must notify the Seller immediately, but within 5 hours at the latest, however, the Seller does not guarantee confirmation and delivery within the time limits set out in these GTC.
Regardless of the ordering intention, the registered User can manage his/her registration data (modify them) and track his/her current and previous orders by clicking on the login menu on the website.
5.2. Binding nature of the offer, confirmation
The Seller will confirm the User's order within 48 hours. If the User does not receive the confirmation within 48 hours, he/she is released from his/her obligation to bid and is not obliged to accept the ordered products. If the purchase price of the ordered products is paid by the User prior to the confirmation and the User does not wish to take delivery of the products due to the delayed confirmation, the Seller shall immediately refund the purchase price to the User.
The confirmation e-mail will contain the data provided during the purchase, the order details, the name of the product(s) ordered, the purchase price, the payment and delivery methods chosen, the order serial number (SKU), and any additional comments made by the User regarding the order.
Orders that are unable to be delivered
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order.
5.3. Establishment of the contract
The contract will be in the English language specified by the user at the time of ordering. The contract shall be governed by Hungarian law. The placing of the order shall be deemed to be a contract concluded by electronic means and shall be governed by the provisions of Act CVIII of 2001 on certain aspects of electronic commerce services and information society services. The contract is subject to the provisions of the Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights. The Seller reserves the right to apply the aforementioned provisions to the User if he/she is considered a consumer according to the applicable legal provisions
The contract is concluded with the confirmation indicated in point 5.3.
Ever order is recorded by the Seller accompanied by the respective GTC.
5.4. Invoice
The Seller will issue an electronic invoice, which will be sent to the User upon completion of the order.
5.5. Payment
5.5.1. Online using Bank Card
5.5.2. Collect on Delivery
5.6. Pick-up, Delivery
Delivery time: products ordered online will be delivered within the estimated delivery time indicated on the website, regardless of the delivery method. In the event of a delay on the part of the Supplier, the Consumer shall be entitled to set a grace period. If the Supplier does not perform within the grace period, the Consumer has the right to withdraw from the contract. The Consumer shall have the right to withdraw from the contract without notice if the Seller has refused to perform the contract or if the contract should have been performed at the time agreed for performance and not at any other time, by agreement between the parties or by reason of the apparent purpose of the service. The Seller shall not be liable for the Supplier's delay.
Delivery methods:
5.6.1. FedEx courier service with home delivery
The gross price for home delivery is calculated at checkout.
The User acknowledges that the delivery charge is an intermediated service.
The delivery charge is subject to change in the event of a price change by the supplier.
The delivery charge is payable in addition to the price of the product.
Upon receipt of the product, the User must always check that it is undamaged. If the User notices any damage to the packaging or the product, the User may request the person who delivered the product to make a report, because the receipt of the product and the signing of the document confirming receipt of the product constitutes the acceptance of the quantity and quality of the product, which means that the User may only exercise his right of withdrawal, and therefore the Seller is not entitled to accept any subsequent complaints regarding quantity and quality after the departure of the person who delivered the product.
If the packaging or the product is visibly damaged at the time of receipt and the damage occurred before the receipt of the goods, the Seller will provide the return or replacement of the product free of charge. The Seller shall not be held liable for any damage discovered after receipt, and the User may only report any quantity and quality complaints at the time of receipt.
5.7. Product availability
If the ordered goods are not available at the time of ordering, or the product indicated as "available for order" or "pre-order" is not available within the period indicated on the website, the Seller reserves the right not to accept the order, in which case no contract will be concluded, of which the customer will be notified within the confirmation period indicated in section 5.2. Any payments made previously will be immediately refunded to the User.
6. Right of withdrawal
6.1. Procedure for exercising the right of withdrawal
The provisions of this section apply only to users who are consumers within the meaning of the applicable legal provisions (hereinafter referred to as the "Consumer").
Within fourteen (14) days from the date of receipt of the product, or, in the case of multiple products, the last product delivered, by the Consumer or a third party other than the carrier indicated by the Consumer, the Consumer has the right to withdraw from the contract with the Seller without giving any reason.
The Consumer is also entitled to exercise the right of withdrawal under the foregoing during the period between the date of conclusion of the contract and the date of receipt of the goods.
If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (by post or electronic mail) to the Seller at the contact details indicated in point 1 of these GTC. The consumer may therefore exercise his right of withdrawal by means of a clear declaration to that effect..
The Consumer shall exercise his right of withdrawal within the time limit if he sends his withdrawal notice to the Seller before the expiry of the time limit indicated above. In the case of a written withdrawal, it shall therefore be deemed to have been exercised within the time limit if the Consumer submits his declaration to that effect by post within 14 calendar days (up to the 14th calendar day). In the case of the exercise of the right of withdrawal by e-mail, the time limit shall be calculated from the date of sending the relevant e-mail message.
The burden of proving that the Consumer has exercised his right of withdrawal in accordance with the provisions set out in this clause shall be on the Consumer.
The Seller shall acknowledge receipt of the Consumer's withdrawal by e-mail, regardless of whether the Consumer has sent it to the Seller by e-mail or by post.
In the event of withdrawal, the Consumer shall return the ordered product to the address of the Seller indicated in point 1 without undue delay, but no later than 14 days from the date of the communication of the withdrawal. The time limit shall be deemed to have been observed if the Consumer sends (posts or delivers to the courier service ordered by him) the product before the expiry of the 14-day time limit. The Seller is not able to accept the parcel returned by cash on delivery.
The cost of returning the product to the Seller's address shall be borne by the Consumer. The Consumer shall not be charged any other costs in connection with the withdrawal other than the cost of returning the product.
If the Consumer withdraws from the contract, the Seller shall reimburse all the consideration paid by the Consumer without delay, but no later than 14 days after receipt of the Consumer's notice of withdrawal, and in any case after the return of the product to the Seller or after credible proof of such return, including the cost of carriage (delivery), except for any additional costs incurred as a result of the Consumer having used a mode of carriage other than that offered by the Supplier and specified in these GTC, with the Supplier's express consent.
The Consumer may be held liable for depreciation of the product only if it is due to use beyond the use necessary to establish the nature, characteristics and functioning of the product.
6.2 In which cases is the Consumer not entitled to the right of withdrawal?
In the case of a product that is not prefabricated and that has been produced by the Seller on the instructions or at the express request of the Consumer, or a product that is clearly personalised for the User.
For perishable or short-lived products.
For sealed products that cannot be returned after opening after delivery for health or hygiene reasons.
In respect of a product which, by its nature, is inseparably mixed with other products after the transfer.
For the sale of a copy of a sound or video recording or computer software in sealed packaging, if the Consumer has opened the packaging after delivery.
7. Warranty
7.1. Accessories warranty
In the event of defective performance by the Seller, the User may assert a claim for warranty against the Seller in accordance with the provisions of Act V of 2013 on the Civil Code.
If the User is a Consumer, he/she may assert claims for defects that existed at the time of delivery of the product, during the following period from the date of receipt: products between HUF 10 000 to HUF 250 000 2 years, products over HUF 250 000 3 years If the User is not a Consumer, the limitation period for claims for defects shall be 1 year from the date of receipt.
The User may, at its option, make the following warranty claims: request repair or replacement, unless the performance of the chosen remedy is impossible or would result in disproportionate additional costs for the Seller compared to the performance of another remedy, taking into account the value of the service in its faultless state, the seriousness of the breach of contract and the damage to the interest of the rightful claimant caused by the performance of the remedy; or to claim a proportionate reduction in the consideration, to repair the defect or have it repaired by another party at the expense of the Seller, or to withdraw from the contract if the Seller has not undertaken to repair or replace the defect, or to fulfil its obligation under the Civil Code-or if the User has ceased to have an interest in the repair or replacement. There shall be no right of withdrawal due to a minor defect.
The User may switch from one warranty right to another, but the cost of the switch shall be borne by the User, unless it was justified or the Seller gave a reason for it.
The User shall notify the User of the defect immediately upon its discovery, but no later than two (2) months after the discovery of the defect. The User may assert a warranty claim directly against the Seller.
In the case of a defect discovered within six months of performance (i.e. delivery or acceptance), the defect must be presumed to have existed at the time of performance, unless this presumption is incompatible with the nature of the defect or the nature of the product.
7.2. Product warranty
Product warranty can only arise in the event of a defect in movable goods (product). In such a case, the User, who is the Consumer, may, at his option, exercise his right under clause 7.1 or assert a product warranty claim if the Seller is the manufacturer or distributor of the product in question. The User accepts that the Seller is not always the manufacturer or distributor of the products indicated on the Website for the purposes of product warranty. The User acknowledges that, in the event of a product warranty claim, if the Seller is not the manufacturer or distributor of the product in question, the User may assert a product warranty claim directly against the manufacturer or distributor.
As a product warranty claim, the User may only request the repair or replacement of the defective product.
A product is considered to be defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.
The User may assert a product warranty claim within two (2) years from the date of placing the product on the market by the manufacturer. The expiry of this period shall result in forfeiture of rights. In the event of a product warranty claim, the User must prove that the product is defective.
The same defect may not give rise to a warranty claim for accessories and a product warranty claim at the same time. However, in the event of a successful product warranty claim, the User may assert a claim against the Seller for the replacement product or the repaired part.
7.3. Guarantee
The mandatory guarantee for certain consumer products is regulated by Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain consumer products. The (subject) scope of the Regulation applies only to products sold under a new consumer contract concluded in Hungary and listed in the Annex to the Regulation. The User acknowledges that the Seller's guarantee obligation does not cover all the products indicated on the website.
The mandatory guarantee period for consumer products listed in the Annex to the Government Decree is 1 year, starting from the date of delivery of the product to the Consumer.
The Seller shall be released from its guarantee obligation only if it proves that the cause of the defect arose after performance.
The User may not assert a warranty claim and a guarantee claim or a product warranty claim and a guarantee claim for the same defect at the same time, but the User shall otherwise be entitled to the rights arising from the guarantee irrespective of the rights set out in Clauses 7.1. and 7.2.
7.4. Enforcement of warranty and guarantee claims
The User may assert his/her warranty claims by contacting:
Mailing address: 3527 Miskolc, Besenyői utca 8.
Return address: 3527 Miskolc, Besenyői utca 8.
E-mail address: info@unito.shop
8. Enforcement options
8.1. Place, time and manner of lodging a complaint
The User may submit consumer complaints about the product or the Seller's activities to the following contact details:
Mailing address: 3527 Miskolc, Besenyői utca 8.
Return address: 3527 Miskolc, Besenyői utca 8.
E-mail address: info@unito.shop
The User may send any complaint to the e-mail or postal address provided. The Seller will reply to the complaint within 30 days by e-mail or post.
If the complaint is rejected, the Seller shall inform the User of the reasons for the rejection.
8.2. Other enforcement options
In the event that any consumer dispute between the Seller and the User is not resolved through negotiations with the Seller, the following enforcement options are available to the User:
8.2.1. Complaint to the competent district office. Online dispute resolution: https://webgate.ec.europa.eu/odr/
8.2.2. Initiation of conciliation panel proceedings
Borsod-Abaúj-Zemplén Vármegyei Kereskedelmi és Iparkamara által működtetett Békéltető Testület
3525 Miskolc, Szentpáli u. 1.
Tel.: +36-46-501-091, 501-090
E-mail: bekeltetes@bokik.hu
8.2.2. Initiation of court proceedings under the provisions of Act CXXX of 2016 on the Code of Civil Procedure
9. Other
9.1. GTC, modification of prices
The Seller may modify these GTC, the prices of the products sold on the website and other prices indicated at any time, the modification shall enter into force upon publication on the website and shall apply only to contracts concluded after its entry into force.
9.2. Technical limitations
Purchasing on the Website implies the User's knowledge and acceptance of the possibilities and limitations of the Internet, in particular with regard to technical performance and errors that may occur. The Seller shall not be held liable in the event of any malfunction of the Internet network which prevents the Website from functioning and the purchase.
9.3. Privacy Policy
The provider's privacy policy is available at: www.unito.shop